Frequently Asked Questions

How can I return my order?

Orders cannot be returned unless there is a mistake in spelling, color or size. If this is the case, contact us for details on how to make your return. No returns will be accepted if it has been more than 7 days since they were received.

Can I cancel my order?

Orders cannot be canceled. However, depending on where we are in processing the order, certain changes or replacements may be made.

Can I pay you after I receive my order?

All orders must be pre-paid.

What shipping service is used?

USPS is our method of shipment.

How long will it take for me to receive my order?

You should have your order within 10 days. During peak seasons (like Christmas/New Years) the postal service runs behind their standard shipping times. During these times your order may take longer to arrive. cannot be held responsible for pacakages delayed by the postal service.

Do you replace items which have been lost in the mail?

If you have purchased insurance on the item I will gladly replace any lost or damaged item. However, if you decline insurance we will not be held responsible for any order that is lost or damaged.

Do you charge extra for a custom design?

No! We love custom designs! Some of our greatest products have come from our wonderful customers ideas. Any idea you have, we will work hard to bring to life.

Is there a discount for group or large quantity orders?

Yes. We love to offer discounts to groups or individuals placing large quantity orders. Contact us with details and we can give you a quote. We can only apply discounts to your order if you contact us before the order is placed.

How much time do you need to fill a large/group order?

You must give us at least a 3 week lead time on your order. This will ensure that we have the time/supplies to fill your order and get it back to you in time for your date needed. Orders leaving us with less than a 3 week lead time may be canceled and refunded.

The mail service did not deliver my order in time for my activity date. What can you do about it?

SayItOnTheWall cannot be held responsible if the shipping company delivers your package late.

How do I determine what size letters to order?

The size of the letters is based on the height of the tallest letter down to the bottom of the lowest letter.

I meant to use a discount code but forgot to enter it in at check out. Will you manually apply the discount and refund my money?

Once an order has been placed and paid for, manual discounts or refunds will not be made.